Shipping Policy
All batteries sold by heatexclusive.com are sourced from dealers and suppliers authorized by the battery manufacturers’ e.g. Amaron, Exide, Okaya, Luminous, MicroTek, SF Sonic and more.
All products sold by us come with manufacturers’ warranty and proper bill. There are no hidden costs, extra taxes, or additional shipping charges on products offered by us. We offer free delivery and installation.
Order Placement and Delivery Timings
- You can place the order online anytime, all orders received before 4:00 PM are installed same day* (applicable on car batteries only). Orders received after 4:00 PM may be delivered the same day, if same day delivery is not possible, orders will be delivered the next day.
- For Kattappana, Idukki same day delivery is applicable for orders received on or before 5:00 PM and on mutual agreement between the merchant and customer.
- In certain Cities on Sundays or Holidays, orders received before 12:00 PM, shall be delivered same day. For Orders received after 12:00 PM, the delivery will be scheduled for the next day.
- Few of the cities, the delivery is closed for Sundays or Holidays.
- The 4 hours* or 24 hours* delivery commitment is only applicable on car batteries. If you are ordering any other product, please check out the respective product’s detail page to know the delivery time.
- Delivery starts 10:00 AM onwards every day.
- Once we receive your order, our respective city delivery division shall call you to confirm the order, shipping details and your availability. Once the order is confirmed, the battery (ies) will be delivered to the shipping address provided.
- For Inverters , Solar panels, Solar batteries will be shipped in sameday to two days maximum.
- Expected Delivery maximum timeline is 3days from the date of shipping.
Delivery
- For all listed cities in the website, the delivery is free of cost.
- Delivery area shall be entire city as per the respective State/Union territory jurisdiction and limits defined by the city Municipal Corporation, authority or administration respectively.
- In some of the Cities, locations because of the ‘security reasons’ same day delivery is not available after 2:00 PM.
- There shall be a ‘Delivery charge’ in case the shipping address is nearby (or within 10 km ‘To and Fro’) to any listed city. Delivery charges shall be calculated on the basis of (distance in km from the delivery point). The local city delivery division shall also mutually with customer decide upon the delivery charges which shall be nominal. The customer will be informed in advance of delivery charges (if any) via E-mail, phone or SMS. Only after the customer agrees to pay delivery charges, the product shall be delivered otherwise the order shall be treated as canceled.
- There may be a delay in delivery in case of any unforeseen or unavoidable circumstances like stock unavailability, heavy rains, traffic jams etc.
Installation Information
- Installation of inverter batteries for location above the ground floor up to second floor (without a working lift) is subject to nominal labor charges of Rs. 200-Rs. 500 varies city to city. A working lift is mandatory for installation locations above second floor.
- For Inverter Combo i.e. (Inverter batteries + Inverter machine) and the new inverter battery installation, the free installation is limited to connecting with the mains. It doesn’t cover any additional wiring/connections or any electrical accessories like wires, switches, sockets etc. Customer agrees to bear the respective extra cost in case any extra work or electrical item is required during installation. Installation will be carried out within 24 hours of delivery or later (as per the availability of the customer) .
* Subject to availability of stock and delivery.